Last Updated: 27 August 2026

This page explains how payments are processed on https://shaimainfotech.com, and our policy on order cancellations and refunds. It applies to all purchases made through our Shop/Checkout and to advance payments made for custom projects (web design, app development, hosting, and software services) offered by Shaima Info Tech.

  1. Payment Gateway Partner
    All online payments on this Website are processed through PayU (PayU Payments Private Limited), a Reserve Bank of India (RBI)–authorized Payment Aggregator and PCI-DSS compliant payment gateway.
    Payments can be made via Credit Card, Debit Card, Net Banking, UPI, and select wallets, as supported by PayU.
    When you click “Pay Now” / “Proceed to Payment” at Checkout, you will be securely redirected to PayU’s payment page to complete the transaction.
    Shaima Info Tech does not collect, view, or store your card number, CVV, UPI PIN, or net-banking credentials. These details are entered directly on PayU’s secure, encrypted payment page and are handled solely in accordance with PayU’s security standards and privacy policy (https://payu.in/privacy-policy).
    On successful payment, PayU sends a real-time confirmation to our system, and you will receive an order/payment confirmation via email.
    All transactions are processed in Indian Rupees (INR).
    1.1 Payment Failure
    If a payment fails or is interrupted after the amount has been debited from your account, it is typically auto-reversed by your bank/PayU within 5–7 business days. If the amount is not reversed within this period, please contact us at admin@shaimainfotech.com with your transaction reference number, and we will assist in following up with PayU.
    1.2 Payment Security
    All transactions on this site are encrypted and processed over secure (HTTPS/SSL) connections.
    PayU is certified for Payment Card Industry Data Security Standard (PCI-DSS) compliance.
    We do not store any sensitive card/bank credentials on our servers.
  1. Order Cancellations
    2.1 Shop Orders (e.g., Web Hosting, WordPress Hosting, Android App Development packages)
    You may request cancellation of an order before work has commenced or before the hosting account/service has been provisioned, by emailing admin@shaimainfotech.com with your order number.
    Once a hosting account has been activated, a domain has been registered/renewed, or development work has commenced, the order is considered in progress and may not be eligible for a full cancellation (see Section 3).
    2.2 Custom Projects (Website/App/Software Development)
    Cancellation of an ongoing custom development engagement must be requested in writing at admin@shaimainfotech.com.
    Charges for work already completed, third-party costs already incurred (e.g., domain, licenses, plugins purchased on your behalf), and any milestone payments due up to the date of cancellation will apply, as outlined in your project quotation/agreement.
  1. Refund Policy
    We aim to be fair and transparent with our refund process. Please note:
    Scenario Refund Eligibility
    Duplicate payment / double charge for the same order Full refund of the duplicate amount
    Payment successful but order/service not provisioned due to our error Full refund, or free provisioning of the service, at your choice
    Cancellation requested before work/provisioning has started Full refund, minus any payment gateway transaction charges actually incurred
    Cancellation requested after hosting activation, domain purchase, or development work has begun Pro-rata / partial refund only, after deducting costs already incurred and work completed, at our sole discretion
    Dissatisfaction with a fully delivered and accepted custom project Refunds are not provided once deliverables are accepted; revisions will be handled as per the project agreement
    Digital products/licenses once activated or delivered (e.g., software activation keys, hosting control panel access issued) Non-refundable, except where required by law
    Payment gateway charges levied by PayU/the bank on the original transaction are non-refundable and may be deducted from any refund issued.
    Refunds, where approved, will be processed to the original mode of payment used at the time of purchase.
    Approved refunds are typically initiated within 7–10 business days of approval and may take an additional 5–7 business days to reflect in your account, depending on your bank/card issuer and PayU’s processing timelines.
  1. How to Request a Refund or Report a Payment Issue
    To request a cancellation, refund, or report a payment issue, please contact us with your order number and transaction reference ID:
    Email: admin@shaimainfotech.com
    Phone: +91 88701 44247
    Address: Marakayar Street, Mandapam, Ramanathapuram District, Tamil Nadu, India
    We aim to acknowledge all refund/cancellation requests within 2 business days and resolve them within 10 business days, subject to verification.
  1. Invoices & GST
    A payment confirmation/invoice will be issued for every successful transaction. If you require the invoice to reflect specific business details (e.g., GSTIN, company name), please provide these details at the time of checkout or email us prior to payment.
  1. Chargebacks & Disputes
    If you initiate a chargeback or payment dispute with your bank/card issuer without first contacting us, we reserve the right to suspend the associated hosting, domain, or software service pending resolution of the dispute. We encourage you to reach out to us directly first so we can resolve any billing concerns quickly.
  1. Changes to This Policy
    We may update this Payment Gateway & Refund Policy from time to time to reflect changes in our payment partner’s terms or our internal processes. The “Last Updated” date at the top of this page will indicate the most recent revision.
  1. Contact Us
    Shaima Info Tech
    Marakayar Street, Mandapam, Ramanathapuram District, Tamil Nadu, India
    Email: admin@shaimainfotech.com
    Phone: +91 88701 44247